All ViciDial Hosting products offered by Dial Fusion include full support for the ViciPhone integrated Webphone. Using the webphone avoids having to manually make softphone connections on agent computers, but it does require special configuration when creating or modifying phones.
- Navigate to Admin → Phones in the Left Menu
- Select an existing phone. Webphone settings cannot be configured during the phone creation process.
- Set the following settings:
- Set As Webphone: Y
- Webphone Dialpad: TOGGLE_OFF
- Webphone Dialbox: N
- Template ID: webRTC
- Use External Server IP: Should already be N but confirm that this is the case
- Client Protocol: Must be SIP
- Click SUBMIT