When customers come to us looking for a new VoIP provider, "connectivity" is one of the terms we hear frequently when asking us to evaluate our service. This article will explain what the terms mean, as well as what your VoIP provider can and cannot do to help improve this for your campaigns.
Everyone has a slightly different definition of connectivity and there is no one "true" definition for what this term actually means. In general, Dial Fusion defines connectivity as the ability of your VoIP carrier to connect as many of your calls to live leads as possible. However, there are several factors that need to be considered when reaching your customers, including the reputation of your phone numbers, the quality of your leads, and your dialing practices.
When seeking to evaluate a new VoIP provider, you should consider how the campaign is currently performing before the switch, if possible. If the campaign is already having issues making live customer contacts, then switching VoIP providers may not solve the issue. This directly ties into the above section about factors that your VoIP provider cannot control. However, if your campaign is currently performing and converting well, then it would be a suitable candidate for a test of a new provider.
The team at Dial Fusion have a combined 30+ years experience in the call center space. This means that we are uniquely positioned to understand how many different types of call center campaigns run and can provide recommendations about dialing methods to increase your live connects. In addition, we have a full VoIP Dashboard that provides real-time updates about calls moving through your account and the ability to see exactly why a specific call did or did not connect to a lead.
Dial Fusion systems are also fully load-balanced and fault-tolerant, using multiple back-end carriers to route calls in case of problems with a specific provider. Contact us today to see how we can improve your call center operations!