At it's core, Dial Fusion is built on top of a ViciDial cluster with some modifications made to enhance our customer's experiences. This documentation is currently under construction, check back often for more articles!
¶ Manager Guides
Configuring a Webphone How to configure an agent phone to be a webphone
Live Monitor Calls How to live monitor agents on your campaign
Load New Leads How to Manually Load New Leads into New List
Logging In as an Agent How to log into the Dial Fusion system as an agent
Reset Campaign Lists How to Bulk Reset Campaign Lists
Transfer-Conference Methods Agent Guide for Performing Transfers
Using CID Groups How to use and manage CID Groups
¶ ViciDial Reports
TBD - Content in development
¶ Troubleshooting Guides
TBD - Content in development
¶ Left Menu Options
- Users Create, manage, and delete agent and administrator users
- Campaigns Create, manage, and delete agent dialing campaigns and settings
- Lists Create, manage, and delete dialing lists, and manage and load leads
Scripts Create, manage, and delete agent scripts
Filters Create, manage, and delete outbound dialing filters- Inbound Manage inbound contact routing settings
User Groups Create, manage, and delete user groups, and bulk reassign groups
Remote Agents Create, manage, and delete remote agents
Admin Dial Fusion system administration